Your guide to a smooth journey with Ancestral Origins

Welcome to Ancestral Origins. These Terms and Conditions outline your rights and obligations when using our website and purchasing our unique Colombian imports. Your trust is important to us, and we want to ensure a clear understanding of how we operate. By engaging with us, you agree to these terms, helping us maintain a fair and transparent experience for everyone. Let's make this journey together, rooted in respect and clarity.

Our terms and conditions

Last Updated: October 26, 2023

Welcome to Ancestral Origins (“Company,” “we,” “us,” or “our”), the online home of Daniela Chaparro DeFries. These Terms and Conditions govern your access to and use of our website and the purchase of products imported from Colombia, South America. By accessing our website or purchasing our products, you agree to be bound by these Terms and Conditions.

If you do not agree with any part of these Terms, please do not use our website or services.

1. Company Information

  • Legal Name: Daniela Chaparro DeFries (Ancestral Origins)
  • Business Address: Jacksonville, Florida, United States
  • Email: myancestral.orgins@gmail.com
  • www.ancestral-origins.com

2. Products and Imports

We specialize in the sale and distribution of goods imported from Colombia. All products are sourced from third-party suppliers and manufacturers located outside the United States.

You acknowledge that:

  • Imported goods may be subject to customs inspections, delays, tariffs, or regulatory requirements.
  • Product packaging, labeling, or appearance may vary from images shown on our website due to the nature of international sourcing and product availability.
  • We strive to provide accurate product descriptions and images, but minor variations may occur.
  • All sales are final once products have been shipped. Returns or exchanges for imported goods are generally not accepted unless the product is damaged upon arrival or significantly not as described. Any such claims must be made within 7 days of delivery.
  • Order cancellations are permitted only before the product has been shipped. Once shipped, the order cannot be canceled.

Protecting our creative spirit

At Ancestral Origins, we pour our heart and soul into every aspect of our work, from Daniela Chaparro DeFries's music to the curation of our unique products. We believe in the power of original creation and respect for intellectual property. Therefore, all content, including but not limited to music, lyrics, product designs, images, text, and logos displayed on this website, are the exclusive copyrighted property of Daniela Chaparro DeFries or her licensors.

We kindly ask that you respect our creative efforts. This means:

  • No copying, reproducing, distributing, modifying, or creating derivative works from any content on this website without explicit written permission from Daniela Chaparro DeFries.
  • Our intellectual property is protected by copyright laws. Any unauthorized use is strictly prohibited and may result in legal action.
  • Feel free to share our content responsibly through official channels, giving credit where it's due, but please refrain from any form of unauthorized reproduction or commercial use.

Your understanding and cooperation help us continue to bring you authentic music and exceptional products.

Resolving differences, together

We genuinely hope that your experience with Ancestral Origins is always positive. However, if a disagreement or concern ever arises, we are committed to resolving it fairly and kindly.

If you encounter any issues with our products or services, or have questions about your order, please reach out to our customer service team:

  • Email: myancestral.orgins@gmail.com

When contacting us, please be polite and kind. We promise to reciprocate with understanding and a dedicated effort to answer your questions and address your concerns promptly and effectively. Our goal is always to find a mutually agreeable solution, ensuring your satisfaction and maintaining our valued relationship.